Here’s a common scenario: Jimbo, the maintenance manager for a local hotel, calls and says he’s fed up with Bigg Elevator and wants us to quote his elevator maintenance. We give him some competitive pricing, he’s ready to switch, and he calls Bigg Elevator to cancel his contract. After 2 weeks of leaving voice mails, he finally catches a sales rep who looks up his contract and says, “sorry, our contract doesn’t expire for 4 more years.”
What? Could that be true? Jimbo remembers signing the contract more than 10 years ago. Is he really locked in for 15 years? He digs his contract out of a dusty file and it says something like this….Click here for the rest of the story.