The guy that stops by to do maintenance on your elevator seems nice enough and knowledgeable, but really what do you know about him and the company you have hired to take care of the heart of your multi-story building? The heart is a perfect metaphor for an elevator, because it keeps people flowing quickly and efficiently vertically through the various parts of your commercial building or apartment complex.
So, every month or so you see a guy with a tool belt and clip board show up and then he disappears into a room that is locked and off limits to the public. He reemerges occasionally to check out the hoistway and car, and then may or may not stop by your office to debrief you on the health of your elevator.
Here is a list of questions to ask you elevator maintenance company. Click to read the questions.