Elevator Company Comments Out of Order

Out of OrderA recent news story focused on a major elevator company and poor service regarding a building with senior tenants. It revealed an unflattering look at the vertical transportation industry. In this case, despite having a current maintenance contract in place, the elevators in a 10-story apartment complex were frequently down. Unfortunately, the response from the elevator company made the elevator industry look like it was either hiding from responsibility or looking for a quick sale. Neither are good images.

As for background , when the story broke, the senior citizen tenants of the building were quickly labeled as victims by the media, while the elevator company was cast as the villain. No surprise. It portrayed people stuck in their apartments because the elevator maintenance was not prompt or completed improperly. When pushed by the media, the explanation for the apparent lack of service from the big elevator company shines a disturbing light on the industry. Below is the lone quote from the elevator service company…

Find out what they said and why it was out of order here.

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