Taylor Swift and Your Elevator Contract

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Do you remember when Taylor Swift was 18? She was Fearless and still sangin’ country. How about insulated Crocs – the shoes you could eat? Blockbuster video stores? Or RadioShack? These are all ancient history; including Taylor’s twang.  They have all disappeared or were a fad that faded with time, all from around ten years ago give or take.

One of the few things that, unfortunately, has survived longer tha

n any of this is probably your current elevator service contract. They are horribly lopsided agreements specifically designed to keep you locked in and shelling out too much money for too long a period of time. Even despite bad service, as seen in the complaint from a website below, the only thing that will survive the Apocalypse will be the Crocs on your feet, Twinkies, cockroaches and your elevator maintenance agreement. Here is the all too often common complaint and threat that you can find:

“Unfortunately, our Condo has joined XXXXXXX’s list of unhappy customers.  Our homeowner’s association pays this company nearly $6,000 a year to have them on a service retainer.  $6K to basically do nothing! So when something goes wrong, I expect them to be on it.  Our elevator has been down over a week while they figure out how to order parts.  Seriously?  Have you heard of air shipping? This is so unacceptable.  Our next HOA meetings agenda we will be discussing how to terminate our contract this company.”

Believe it or not, despite the complaints the elevator company does not care about you or your homeowner’s association (HOA). Shocking to hear that admission from the elevator industry itself, but it is true. Why, you may ask? Because you are being played. The big elevator companies intentionally have contracts for maintenance that are five years in length or more. The five year time period is pitched as standard and most people willingly sign them.  The sand starts running to the bottom of the hourglass but it goes slowly and memories quickly fade. You don’t even think about the contract until the renewal date approaches, but then it is too late.

Then, without any notice, the maintenance contract, which has an intentionally exceedingly weird window for termination renews automatically.  This is because the elevator company is banking on the HOA, building owner or business in question to have changed leadership, lost the starch out of their ire or the terms of the contract signed so long ago that they have long since been lost. Most people have bigger fish to fry so the renewal time passes unnoticed until of course there is a breakdown or the customer receives notice of the bill going up (which it will), and then it is too late. Cue the evil laugh.

If you do not believe me, here is the language from a standard elevator maintenance contract:

“This contract shall commence on January 1, 2008 and shall continue for a non-cancellable period of 5 years.  It shall automatically renew for additional 5-year periods unless either party delivers written notice at least 120 days in advance of any renewal date*, of their intent to terminate this agreement.” *emphasis added.

So, if you sign a maintenance contract today and in five years miss that magical 120-day window before the end of the contract, five years after the ink has dried, you are locked in for another five years and get this, there are automatic fee increases all along the way.

Once that next five years has run, suddenly you are wondering where all the time and money went and how Taylor Swift can still look like she is 18 years old after 5, 10, or 20 years has passed (I, personally, think she is a Vampire). Looking into the crystal ball and seeing into the future of 2025, you will also be surprised that T-Swift has breathed more life into her ever expanding career by conquering the heavy metal genre and going Goth, and also that your elevator contract is still bleeding you money each month for very little service as you missed the cancellation window again.

It is enough to drive you crazy!

So, let me do us all a favor by telling you how you can avoid missing the date and wringing your hands with worry over the cancellation. First and foremost, quit complaining on blogs and faceless websites and take some proactive action that matters! Right now, take out your elevator contract, find the official address and send them a cancellation notice by certified mail. Then, you will have at least tapped on the window for cancellation. This helps in a couple of great ways: It will enhance your negotiation position and allow you to shop for other companies. Something you can discuss at your next HOA.

As far as Taylor is concerned, you are on your own.  I only wish I could have a solution so easy when it comes to avoiding her over the next ten years.

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