Tag Archives: elevator

Taylor Swift and Your Elevator Contract


Do you remember when Taylor Swift was 18? She was Fearless and still sangin’ country. How about insulated Crocs – the shoes you could eat? Blockbuster video stores? Or RadioShack? These are all ancient history; including Taylor’s twang.  They have all disappeared or were a fad that faded with time, all from around ten years ago give or take.

One of the few things that, unfortunately, has survived longer tha

n any of this is probably your current elevator service contract. They are horribly lopsided agreements specifically designed to keep you locked in and shelling out too much money for too long a period of time. Even despite bad service, as seen in the complaint from a website below, the only thing that will survive the Apocalypse will be the Crocs on your feet, Twinkies, cockroaches and your elevator maintenance agreement. Here is the all too often common complaint and threat that you can find:

“Unfortunately, our Condo has joined XXXXXXX’s list of unhappy customers.  Our homeowner’s association pays this company nearly $6,000 a year to have them on a service retainer.  $6K to basically do nothing! So when something goes wrong, I expect them to be on it.  Our elevator has been down over a week while they figure out how to order parts.  Seriously?  Have you heard of air shipping? This is so unacceptable.  Our next HOA meetings agenda we will be discussing how to terminate our contract this company.”

Believe it or not, despite the complaints the elevator company does not care about you or your homeowner’s association (HOA). Shocking to hear that admission from the elevator industry itself, but it is true. Why, you may ask? Because you are being played. The big elevator companies intentionally have contracts for maintenance that are five years in length or more. The five year time period is pitched as standard and most people willingly sign them.  The sand starts running to the bottom of the hourglass but it goes slowly and memories quickly fade. You don’t even think about the contract until the renewal date approaches, but then it is too late.

Then, without any notice, the maintenance contract, which has an intentionally exceedingly weird window for termination renews automatically.  This is because the elevator company is banking on the HOA, building owner or business in question to have changed leadership, lost the starch out of their ire or the terms of the contract signed so long ago that they have long since been lost. Most people have bigger fish to fry so the renewal time passes unnoticed until of course there is a breakdown or the customer receives notice of the bill going up (which it will), and then it is too late. Cue the evil laugh.

If you do not believe me, here is the language from a standard elevator maintenance contract:

“This contract shall commence on January 1, 2008 and shall continue for a non-cancellable period of 5 years.  It shall automatically renew for additional 5-year periods unless either party delivers written notice at least 120 days in advance of any renewal date*, of their intent to terminate this agreement.” *emphasis added.

So, if you sign a maintenance contract today and in five years miss that magical 120-day window before the end of the contract, five years after the ink has dried, you are locked in for another five years and get this, there are automatic fee increases all along the way.

Once that next five years has run, suddenly you are wondering where all the time and money went and how Taylor Swift can still look like she is 18 years old after 5, 10, or 20 years has passed (I, personally, think she is a Vampire). Looking into the crystal ball and seeing into the future of 2025, you will also be surprised that T-Swift has breathed more life into her ever expanding career by conquering the heavy metal genre and going Goth, and also that your elevator contract is still bleeding you money each month for very little service as you missed the cancellation window again.

It is enough to drive you crazy!

So, let me do us all a favor by telling you how you can avoid missing the date and wringing your hands with worry over the cancellation. First and foremost, quit complaining on blogs and faceless websites and take some proactive action that matters! Right now, take out your elevator contract, find the official address and send them a cancellation notice by certified mail. Then, you will have at least tapped on the window for cancellation. This helps in a couple of great ways: It will enhance your negotiation position and allow you to shop for other companies. Something you can discuss at your next HOA.

As far as Taylor is concerned, you are on your own.  I only wish I could have a solution so easy when it comes to avoiding her over the next ten years.


Please Check Your Specs

PlansWhen it comes to new elevator installations or big modernization projects, it is crucial to check your specs. I am talking about the specifications of the project where the elevator is concerned (Section 14) and the very basis for the bids you will get for the job to be completed. One of the no-nos we see most is the old copy-and-paste routine where old plans or ideas get dragged and dropped into place without the slightest run through or consideration (we’ve actually seen specs with the wrong project name because they were copied-and-pasted right from another project). The more complex the overall project, the more likely someone just plopped old specs down from previous jobs. Resist this temptation as it could keep you from finding the right fit at the right cost.

How can this time saving, “control c”, “control v” hurt you down the road? Here is one example:

We made a sale at Phoenix Modular Elevator in the New Elevator Sales Division of the company. After the celebration and all the corks were popped, reality started to sink in on the part of the customer. Despite us being the lowest price overall and a great fit for the elevator (including the car, hoistway wiring and installation), they asked if we could squeeze a bit more out of the price and the elevator car was the first place they started looking for savings.

In the specifications for the elevator that we put in a bid for, that they signed off on, bought, and was being produced was a steel-core elevator cab. The problem with a steel cab is that they are way more expensive (to the tune of three times as much), but do not offer any benefits that a wood core cab wouldn’t offer. As a matter of fact, steel cabs are louder, rattle more over time, are more prone to have mechanical failures, and no where else can you sound as much like you are in a tin can. But, steel cabs are easier to handle, because they come in panels, when you are building an elevator car in a vertical shaft (a truly dumb way to build an elevator). We build ours outside of the hoistway and insert the cab in the manufacturing process. So, we can do either steel or wood core cabs. It makes no difference to us other than cost. Sadly, it was just too late for this customer’s project and that potential cost savings was lost because someone copied and pasted the specs.

When we called to confirm details, we were told to “Quote to the spec.”

If they had taken a closer look at the specifications early on, then this could have been avoided. They could have indicated no preference for the type of cab and we would have included the less expensive, much quieter, wood core model. So, with that said, here are specific things that you should make sure are correct in your specs:

  1. Type of cab: steel or wood. Either are fine but steel can drive costs.
  2. Mode of conveyance: Fancy way of saying how it goes up. Too many folks are sold more expensive options.
  3. Capacity: How much can it carry. Measured in weight such as 3000 lb. to 5000 lb. or more. Local and national code can dictate the capacity, but often, especially with multi-elevator projects, there’s a bit of wiggle room as long as one unit meets code required capacity.
  4. Footprint: I can’t tell you how often we have read the specs. and then the size changes later on down the road. If you’re not restricted by a pre-existing hoistway, chances are any code complaint unit will be more than fine, regardless of the dimensions listed on the spec.
  5. Special needs: ADA compliant (all of our units are), gurney compliant, or freight.
  6. Door type: Side slide or center parting; two speed vs. single speed.
  7. Type of finish: We take the time to price out the specified finish, so be sure that you absolutely need or want the stainless steel ceiling or metal panels sometimes called out in the spec.
  8. Stainless steel or other finishes for the doors and jambs.
  9. Additional features – Only include ones you really want (battery lowering, NEMA4 fixtures, security features, etc.). We’ve spoken to a number of people who asked why our price was so high, and when we went through the spec, they realized they didn’t need the card-reader security feature or vandal resistant hall calls.
  10. Is modular a suitable replacement?

We can provide any of the above and more. If you have a special request in mind, we can and have done it before. However, asking for things like center parting doors instead of side slide, just because it’s “in the spec”, can cost you. Keep in mind that, by-and-large passengers don’t care about or notice most of these things, so you don’t have to care either. Most people just want to push a button and for the elevator to go up (or down, as the case might be).

If you are not sure about any of the above, it’s ok to ask for standard, baseline packages and then add on to the elevator once you have compared everyone based on the same specs. Additionally, we will look over the plans and make sure that everything will meet code and function.

I wish we had a dime every time we priced according to the specs, made a call to verify and are told emphatically to follow the specs, but when the job is awarded, the specs are then changed. Suddenly, we are quoting and re-quoting, the price goes either up or down depending on what is missing or wrong. Many elevator companies have caught on to the fact that specs are just copied and they don’t follow them at all. They just quote their standard and in the fine print on the quote it indicates that the price will change once the contract is awarded. This defeats the purpose of requesting bids at all where one company follows the specs and another doesn’t.

Please, Use the Fireman’s Key (Not an Ax)

Hall CallThere is as old joke about fireman’s keys in the elevator business. Basically, if someone is stuck in the elevator and 911 is called, the way firemen get people out of the elevator is with the “fireman’s key”…their ax.

For any joke to be funny there has to be some truth behind the humor. So, chances are, more than once emergency personnel have used an ax or other implement of destruction to pry someone free from a stuck elevator. It is a (sad) reality and probably happens more than it should. After all, the purpose for the call to 911 is to get someone out of a stuck elevator and not to necessarily worry about the state of the elevator doors afterward.

Part of the problem is that in some areas, fire departments do not have the resources to have tons of training on elevator passenger extraction and, honestly, not much opportunity to receive this training, even if the resources were available. In the area we are located in, some communities may have only one or two elevators in the whole town. That means that the possibility of rescues are extremely limited and, more often than not, the passenger is freed due to the actions of the elevator service technician long before 911 is dialed.

This also means that training is difficult to come by and is even more difficult to obtain when the elevator service company refuses to help with that training; this is an actual circumstance of a local fire department. We got a call from the fire chief asking if we could provide some rudimentary training on how to open elevator doors, extraction, and a break down of what all the keys are for.  Turns out, there is actually a fireman’s key that isn’t shaped like an ax.

The more cynical firemen believe that the rejection of training by the big elevator company may be a bit conspiratorial: bashing a door in with an ax creates the need for a new hatch, new adjustment, and new mechanisms. I take a slightly less cynical view, however: we have become aware that lots of fire departments have been turned down when they request this help, due to liability concerns.

We do try our best to accommodate the various emergency personnel, but I thought I would go over a couple things that may help in the mean time. For you building owners that don’t want your elevator door pried open with the jaws of life, especially in rural areas, I would recommend that you contact your fire department and see if they have had training. If not, let your elevator company know and ask them to schedule training on your equipment with the local department; you might have more sway towards convincing them seeing as you’re their paying customer. It could save headaches down the road.

Fireman’s basic tips that will help you deal with most problems:

  • Find the building or facility manager: You will need them to help you know what elevator is stuck if there is more than one, what floor it is near, where the machine room is and if the elevator technician has been called or in contact. Tell them the elevators will be out of service temporarily.
  • Assess the situation:  If it is not life-threatening and you have no formal training wait for the elevator company.  Give them a call to find out their ETA also they may have some real simple solutions over the phone.
  • Assure the passengers. Tell them they will not run out of air, get comfortable, stay away for the door and no smoking. Also, it is good to tell them that they are safe as elevators are designed not to fall.  Ask them to stay calm, not pry at the doors and not to look for the secret hatch in the ceiling. There is one but it only opens from the top of the car. Give them information as you get it. Most importantly tell the passengers to STAY IN THE CAB! Until told otherwise.
  • Ok the elevator company is not available right away. What then? A couple things to try. Have one crew member with communications ability to go to the machine room. Have them make sure the elevator is “On” in the machine room. Sounds crazy but sometimes if a whole building loses power or a phase of three phase power the elevator’s electricity could be tripped. If the elevator is off, turn it on. It can take a couple of minutes for the system to reset. You can also try turning the main power switch off and then restarting.
  • elevator-flame-hall-stationIf that doesn’t work, make sure the power is on. Then get the firefighter’s key from the building manager (stamped with FEOK1), one will be on site or the building manager may have one in a safe place.  Keep in mind some real old elevators do not have “Fire Service” at all so you just have to wait for the mechanic. Go to the lowest floor and look for the hall call (the elevator buttons). There should be a place to insert the key that when turned to the “on” position will automatically send the elevator cab to the lowest floor.

If this does not work then you will have to try more extensive rescue efforts that include: Turning off power to the elevator, locating the position of the stuck car, using an elevator door key to open the hatchway door (not your ax) above the stuck elevator car, lowering a ladder to the top of the elevator car if needed, opening the cab rescue hatch, lowering a ladder into the elevator car key3and then assisting the people when they exit. If you have to go this route BE SAFE! Have the crew in the machine room stay there so no one turns the power on during the rescue.

Most importantly stay safe (If you feel I’m repeating myself your right. Stay safe.) and if you have not had any specific training get some before you have to attempt the rescue.  Elevators are very safe and very reliable. But can be deadly if not handled with care especially when they are not working properly.  Here is great link with some very helpful information and here is another that has some helpful diagrams.

Avoid Feeling Trapped During Elevator Repairs

Trapped elevator Christmas, Elevator Repairs, elevator helpful list,What would you do if you learned that the elevator in your apartment building was going to be down for a month while undergoing extensive repairs or upgrades?

In an article that appeared in the Minneapolis Star Tribune, Peg Meier followed the life of Joann Hunt as she adapted to life on the top floor of her apartment complex while the elevator was out of service for a full 30 days right before Christmas.

Meier details the struggles for the 78 year old, active woman that could not negotiate the three flights of stairs in her living quarters. She simply lost the ability and freedom to come and go as she pleased and was left with very few options. To be completely fair, the apartment complex management offered to move her to a first floor unit during the repairs, but it lacked full cooking facilities so Ms. Hunt declined. The repairs in question (to bring the elevator up to code) were slated to take just over a month between Thanksgiving and Christmas. So she was stuck. What a way to bring in the holiday season!

I bring this article to mind not to indict the elevator industry, the apartment complex, or the elevator service company that was doing the repairs.  Sometimes extensive work is needed to bring the elevator up to current code and make it safer and more energy efficient.  I bring this up to remind building owners that elevators have become more than a convenience, they are essential. This need for updating and repairs can cause interruptions in the lives of those that have come to expect the swoosh of the doors and the familiar ding of the chimes.

So, we’re providing a public service announcement about what can be done to alleviate the stress that similar repairs can make on building users.

Here are some tips that can help you if you are needing some elevator repairs that will leave your tenants and visitors hoofing it up and down the stairs:

  1. Communicate effectively in advance.  Keeping people in the dark is the last thing that you want to do. There is some pain associated with giving people bad news, but that bad news hurts significantly less when a person knows the elevator will be down and for what amount of time. Let people know in advance through fliers, signs, emails, or a quick knock on each door.
  2. Find ways around the inconvenience.  In this story, the apartment complex tried to accommodate the best they could, and it was rejected, but the effort was worth it and likely made the tenant less resentful. Another way to help is to have staff available to help carry things up and down the flights of stairs, if possible. Introduce people to Amazon Prime Now or other local grocery or restaurant delivery services that will shift the stair climbing to the deliverer.  Think out of the box to help people.
  3. Update often.  Even after you have let everyone know the plan in advance, update them on the progress that is being made. People will want to know if the contractor is finishing on time, finishing late, or (even better), finishing earlier than planned.  The farther ahead they know about changes, the better they can adjust to them.
  4. Shop before you buy.  Shop for the repair not only based on the price, but also based on convenience.  Not all elevator companies are the same. Some  have the ability to offer more overtime or more personnel to get a job done more quickly.  Bid out the job to multiple companies and let them know that price and time frame for the repair will be considered in the bid award.
  5. Apologize.  A heartfelt and genuine “I’m sorry” goes a long way, so apologize for the inconvenience often to everyone that uses or wants to use the elevator and thank them for their patience during the work and after it is completed. Communicate this through the same methods and with the same amount of effort as at the beginning of the process.

In the article about Joann Hunt, she had plenty of things to do to keep her busy. She also had friends that helped her during the month-long repair.  She did a lot of meditation and maybe that did the trick, because the inconvenience did not seem to ruin her holidays in the least. However, lots of people would be angry at the notion of several trips up and down flights of stairs for their business or living space especially during the holidays.  Not to mention, 3 flights is a lot different than 7 or 10.  If you take some time to communicate clearly and shop for timeliness as well as price, people may find a little more generosity for you in their heart, especially during the holidays.

Rotting from the Inside Out – My Tooth, Your Elevator Jack

Candy CaneRecently, I bit down a bit too hard on a candy cane and I felt a strange sensation. My mouth was suddenly filled with a substance that was more like small gravel or sand than a candy cane.  I knew that gravel wasn’t on the list of ingredients, which meant something I dreaded much more:   One of my molars was broken and the pieces filled my mouth. Ouch!

I’m obsessive about my brushing and flossing, to the point of pride.  But, little did I know, deep in the recesses of my #18 molar, insidious forces were at work.  Painlessly and silently, tooth decay destroyed my dental pride from the inside out, and made a dent in my bank account. What does this have to do with elevators? Find out here!