In this past year, Phoenix Modular Elevator has made tremendous strides forward in its effort to provide great service locally and an alternative to stick built elevators across North America. As most of you know in 2017 we moved to a brand new facility in Mount Vernon, Illinois and that has improved our quality and speed, with elevators flying through our production process. It has also given our service team more room to grow and more capabilities as well.
Part of our growth meant we needed to add more team members that do everything from welding and drywall to elevator repair, maintenance and service. To help make our service even better we have hired a purchasing manager to assist with getting the right parts in fast. As well as new service employees to maintain elevators across our region.
But we are not satisfied with standing still. Our goal for 2017 was an ambitious 40% growth over 2016 and we have surpassed that goal. But reaching the goal did not come easy. We knew we had to be able to have the space and equipment to service and manufacture elevators that to go well above fifteen stories and to be able to produce and service elevators in larger and larger numbers. Due to our new expanded facilities and service personnel we feel we can now provide elevator service to any customer regardless of the number of elevators they have in their building or buildings throughout the region.
We remain optimistic for 2018 as we are again projecting 40% growth and to help push us further down the road, we again are building new space and adding an additional concrete apron around the facility to make dropping off materials and components easier, more efficient, and faster.
The new building will be constructed and operational by March of 2018 and will house our maintenance and service team. They are the folks that keep all of the machinery of the factory up and running but also keep elevators all over the area running smoothly. The site will be complete with a repair bay for the fork trucks and other needed large equipment as well as inventory for service repairs. This will greatly improve productivity. It will also give us the space we need to develop and maintain more production and service equipment. We have great ideas to improve our methods and now we will have the space to make them a reality.
This is a very exciting time for Phoenix Modular Elevator and we are looking forward to a happy New Year indeed. We hope your’s is just as prosperous.
What would you do if you learned that the elevator in your apartment building was going to be down for a month while undergoing extensive repairs or upgrades?
In an article that appeared in the Minneapolis Star Tribune, Peg Meier followed the life of Joann Hunt as she adapted to life on the top floor of her apartment complex while the elevator was out of service for a full 30 days right before Christmas.
Meier details the struggles for the 78 year old, active woman that could not negotiate the three flights of stairs in her living quarters. She simply lost the ability and freedom to come and go as she pleased and was left with very few options. To be completely fair, the apartment complex management offered to move her to a first floor unit during the repairs, but it lacked full cooking facilities so Ms. Hunt declined. The repairs in question (to bring the elevator up to code) were slated to take just over a month between Thanksgiving and Christmas. So she was stuck. What a way to bring in the holiday season!
I bring this article to mind not to indict the elevator industry, the apartment complex, or the elevator service company that was doing the repairs. Sometimes extensive work is needed to bring the elevator up to current code and make it safer and more energy efficient. I bring this up to remind building owners that elevators have become more than a convenience, they are essential. This need for updating and repairs can cause interruptions in the lives of those that have come to expect the swoosh of the doors and the familiar ding of the chimes.
So, we’re providing a public service announcement about what can be done to alleviate the stress that similar repairs can make on building users.
Here are some tips that can help you if you are needing some elevator repairs that will leave your tenants and visitors hoofing it up and down the stairs:
Communicate effectively in advance. Keeping people in the dark is the last thing that you want to do. There is some pain associated with giving people bad news, but that bad news hurts significantly less when a person knows the elevator will be down and for what amount of time. Let people know in advance through fliers, signs, emails, or a quick knock on each door.
Find ways around the inconvenience. In this story, the apartment complex tried to accommodate the best they could, and it was rejected, but the effort was worth it and likely made the tenant less resentful. Another way to help is to have staff available to help carry things up and down the flights of stairs, if possible. Introduce people to Amazon Prime Now or other local grocery or restaurant delivery services that will shift the stair climbing to the deliverer. Think out of the box to help people.
Update often. Even after you have let everyone know the plan in advance, update them on the progress that is being made. People will want to know if the contractor is finishing on time, finishing late, or (even better), finishing earlier than planned. The farther ahead they know about changes, the better they can adjust to them.
Shop before you buy. Shop for the repair not only based on the price, but also based on convenience. Not all elevator companies are the same. Some have the ability to offer more overtime or more personnel to get a job done more quickly. Bid out the job to multiple companies and let them know that price and time frame for the repair will be considered in the bid award.
Apologize. A heartfelt and genuine “I’m sorry” goes a long way, so apologize for the inconvenience often to everyone that uses or wants to use the elevator and thank them for their patience during the work and after it is completed. Communicate this through the same methods and with the same amount of effort as at the beginning of the process.
In the article about Joann Hunt, she had plenty of things to do to keep her busy. She also had friends that helped her during the month-long repair. She did a lot of meditation and maybe that did the trick, because the inconvenience did not seem to ruin her holidays in the least. However, lots of people would be angry at the notion of several trips up and down flights of stairs for their business or living space especially during the holidays. Not to mention, 3 flights is a lot different than 7 or 10. If you take some time to communicate clearly and shop for timeliness as well as price, people may find a little more generosity for you in their heart, especially during the holidays.
Recently, I bit down a bit too hard on a candy cane and I felt a strange sensation. My mouth was suddenly filled with a substance that was more like small gravel or sand than a candy cane. I knew that gravel wasn’t on the list of ingredients, which meant something I dreaded much more: One of my molars was broken and the pieces filled my mouth. Ouch!
I’m obsessive about my brushing and flossing, to the point of pride. But, little did I know, deep in the recesses of my #18 molar, insidious forces were at work. Painlessly and silently, tooth decay destroyed my dental pride from the inside out, and made a dent in my bank account. What does this have to do with elevators? Find out here!
The differences between freight and passenger elevators are as simple as the definitions of each that you can find in the American Society of Mechanical Engineers (ASME) – Code for Elevators and Escalators. Unfortunately, just like most code books, the definition doesn’t really reveal much. For instance the freight elevator is defined as, and I quote:
“An elevator used primarily for carrying freight” (no kidding) “and on which only the operator and the persons necessary for unloading and loading the freight are permitted to ride.”
The code does go on to indicate there are three different classes of freight elevator– general, motor vehicle, and truck loading–but beyond that there is little that legally distinguishes freight from passenger. This is confirmed by the definition of a passenger elevator. It is defined in the same publication as….Find out the answer here.
When it comes to many elevator applications, especially for buildings between 2 and 5 stories, you will find a hydraulic jack is a common, yet crucial part of the system that drives the elevator up. As a matter of fact, approximately 70% of all elevators installed are hydraulic in nature and contain jacks. The jacks are part of a system that includes hydraulic fluid, tanks, motors, and pumps with the jack being the final piece of the system. So, understanding the basics of the elevator jack is crucial if you are considering buying a new elevator or modernizing the jacks in an existing elevator.
Depending on the system you have, the distance your elevator travels, and the space available, you have several options available.